The contents of this site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The information from or through this site is provided on "AS IS" basis, and all representations, warranties, expressed or implied of any kind, in relation to this site and/or regarding any matter pertaining to any information including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.
VFS Global and its parent, affiliates and associates and directors, officers, employees, agents shall not be liable, at any time for any damages, claim, loss, harm, injury (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any Act or omission arising from using the site contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.
Certain links on the Site may lead to resources located on servers or networks maintained/operated by third parties over which VFS Global has no control, supervision or any connection since these sites are external to VFS Global. You agree, acknowledge, accept and understand that by visiting such sites and/or clicking such we links/hyperlinks to third party / external websites, you are beyond the VFS Global website and you are leaving the secured website of VFS Global and thereby its policies, terms and conditions and the disclaimer cease once user leaves the VFS Global site.
VFS Global therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the information or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on such external sites. By providing the web links or hyperlink to such external/third party websites, VFS Global and/or its representatives shall not be deemed to be providing these services nor be deemed to endorse, recommend, approve, guarantee or introduce the third party or the services/products that they provide, nor offers any judgement or warranty. Such third party/external websites are governed by their respective policies and VFS Global has no role to play in that. Users are requested to exercise their discretion while using/ interacting with these third party websites and VFS Global and/or its representative accepts no responsibility or liability for the authenticity/availability of any of the information or for any direct, indirect, punitive, incidental, special, consequential damage, loss, cost, charges or harm arising out of or in connection with the access to such third party links/hyperlink by user (including the Applicant), or for any deficiencies of the services therein or any failure in the provision of service by such third party thereby or for any violation of local or international laws that may be incurred by users visit and/or transaction/s on these third party /external websites.
Your personal information
When you use services provided on our Website, you will be asked to provide certain personal identifiable information such as your name, photograph, address, telephone numbers, fax numbers, email address and/or debit / credit card details including billing address, passport number, passport information, date of birth, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information and nationality.
Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:
Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services. As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.
For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a stipulated period as mandated by the Diplomatic Mission from the date of such interaction/s.
We may combine personal identifiable information from Visa Application Form and Itinerary details with personal information collected through cookies and other means as stated herein below:
Disclosure of your personal information
VFS GLOBAL may share your personal identifiable information to third party service providers and processors with access to your personal information. These services providers may include: credit card verification providers, our data warehouse and customer relationship management Centre, internet service providers who administer our web page and provide internet services and host our facilities and to other authorities public and private arising out of processing your visa application and/or your visa approval. VFS GLOBAL only shares your personal information to the extent required for the performance of such services.
VFS GLOBAL may share your personal identifiable information with our partners, affiliates and also selected third party providers of visa related benefits and services, who in turn may contact you directly using your personal identifiable information in order to provide you with details of additional benefits and services which may be of interest to you. Where we do so, we require those partners, affiliates and/or third parties to have appropriate measures in place to protect your personal identifiable information and comply with all applicable legislation and rules.
VFS GLOBAL may also disclose your personal identifiable information as permitted or required by law. For example, VFS GLOBAL will disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
We shall be entitled to pass on your Personal Information;
If you choose not to provide certain personal information we request, you will still be able to visit our Web site but you may be unable to access certain options or services.
We make no warranty, express, implied or otherwise as to the privacy and data security practices of the third parties, our partners and affiliates. We will however make reasonable endeavors to ensure that such third parties, partners and affiliates exercise reasonable care in handling your personal identifiable information in accordance with industry norms and standards.
Retention & Destruction of Personal Information:
For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, for such period as specified by the respective Governments/ Diplomatic Missions.
VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as, computers, diskettes etc.), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.
By choosing to provide VFS GLOBAL with your personal information you are consenting to its use in accordance with the principles outlined in the Policy and as outlined at the time you are asked to provide any personal information. VFS GLOBAL may contact you by email in order to provide you with updates pertaining to its services as well as information about additional offers, products or events that VFS GLOBAL believes may be of interest to you.
VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. Personal Information is stored on encrypted servers located in Secured Data Centre and is protected using tools like encryption, passwords, physical security, firewalls, and other security features and measures to protect its website and users personal information against unauthorized disclosure, access, misuse, abuse, hacking, etc. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.
VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate. These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience, access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.
Correction / updating of personal information
If your Personal Information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.
Transfer of your personal information
Some parties that process or store personal information may be located in jurisdictions outside your country of residence. Therefore, your information may be processed and stored in these jurisdictions and, as per the applicable foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws in these countries.
Notification of changes
We reserve the right to update or modify the Policy, at any time and without any prior notice, by posting the revised version of the Policy on our Website. If we decide to change and/or modify our Policy, we will post those changes on our Website so you are always aware of what information we collect, how we use it, and under which circumstances (if any) we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. If you so wish, you may withdraw your consent to such use subject to and in accordance with the terms of our Policy.
To Personal Information
Applicant/s have right to their personal information provided by them. Users may request access to their personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.
VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and up to date.